Boston Pizza Partners with Restaurant Technology Leader to Improve Guests' Experience

Boston Pizza overhauls its restaurant technology with ConnectSmart Kitchen and DineTime Platforms. The rollout aims to be in 300 of Boston Pizza's more than 390 locations across Canada, by the end of 2018. Image: Boston Pizza International, Twitter

MISSISSAUGA, ON -- Boston Pizza, Canada's largest casual dining restaurant chain, is rolling out advanced technological upgrades within their restaurants to meet evolving Guest needs. In partnership with QSR Automations, the hospitality industry leader in kitchen automation and guest management solutions, Boston Pizza made the decision to upgrade back of house and front of house technology with QSR's robust and reliable ConnectSmart Kitchen (CSK) and DineTime platforms. The rollout aims to be in 300 of Boston Pizza's more than 390 locations across Canada, by the end of 2018.

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"For restaurants to adapt, understanding Guest expectations is key," said Cavin Green, Vice President of Business Technology, Boston Pizza International Inc. "At Boston Pizza, we are always looking for new ways to bring technology to our Guests without compromising our commitment to food quality and remarkable hospitality. With QSR Automations' technology, we are able to modernize both how our Guests are able to interact with the Boston Pizza brand, as well as better enabling how our franchisees interact with their Guests."

Utilizing DineTime's guest management platform, Boston Pizza is able to accurately and efficiently seat Guests, manage their tables, waitlists and reservations, and store all Guest information in a digital database. Guests are better able to see wait times, get on a waitlist, or make a reservation at their local Boston Pizza. DineTime seamlessly integrates with back of house software, ConnectSmart Kitchen, giving Boston Pizza a well-connected foundation for their operations.

ConnectSmart Kitchen helps Boston Pizza manage a menu with more than 100 items, by directing the flow of the kitchen with advanced routing, timing on orders, and providing dashboard reporting. CSK is the most capable technology to handle the sheer scale and complexity of Boston Pizza's operations to help restaurants run more efficiently and better serve Guests. 

Boston Pizza is also deploying TeamAssist, a digital recipe viewer, to help drive staff knowledge and training while ensuring consistency and quality of menu items. TeamAssist manages recipes and procedures in one central location. The online portal supports easy creation and maintenance of recipes across all locations so every restaurant is connected automatically, reducing the need for printed recipe cards and training documents.

With the initial rollout already in more than 100 locations, Boston Pizza restaurants will continue to implement the new software systems in all corporate and franchise locations.

SOURCE Boston Pizza International